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Carphone Warehouse Case Study

Onepoint shape and help successfully deliver the largest ever systems integration programme undertaken by CPW

Founded in 1989, Carphone Warehouse is a British mobile phone retailer, with over 2,400 stores across Europe. It trades as Carphone Warehouse in the United Kingdom and Ireland, and as Phone House elsewhere.

The company has been a subsidiary of Dixons Carphone since 7 August 2014, which was formed by the merger of its former parent Carphone Warehouse Group with Dixons Retail. With annual revenue of £10.7 million (in 2013) and an employee strength over 11500 it was a constituent of the FTSE 250 Index and listed on the London Stock Exchange.

Business Drivers

COBAL, one of largest systems implementation programmes ever undertaken by CPW commenced in early 2005 to deliver the CPW strategic BSS platform for supporting the TalkTalk fixed line business. The programme consists of integrating best of breed CRM, Billing and Order Management solutions to create the CPW core strategic platform based on Service Oriented Architecture. This platform is then being integrated into the existing CPW landscape.

The system being delivered is known as TRIO (The Right Information Online). It is a large complex system involving ~150 interfaces across a number of different technologies. The system has been developed on a scalable architecture with expected volumes of 2million+ customers. The programme is delivering functionality over a period of time over a number of releases with the long-term intent to migrate all customers off the legacy platforms to the new strategic platform. The initial phases have delivered support for new customers being provisioned on the Local Loop Unbundling (LLU) product set.

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