Digital Transformation Consulting Services UK | Onepoint
Digital-Transformation

Digital Transformation Consulting Services

We define digital transformation as the business improvements that arise from digital technology such as:

 

  • Data and application integration to achieve service oriented architecture (SOA).
  • Cloud.
  • Social media.
  • Mobile.
  • Big data.
  • Artificial intelligence.
  • Internet of Things.
  • Digital ecosystems.
  • Business process automation.
  • Business intelligence & predictive analytics.

Areas of your business that will benefit

The main areas where these technologies can have a positive impact on your business are customer experience, operational processes and business models:

Digital technology enables you to create better experiences for your customers in a number of ways, by helping you to:

 

  • Understand geographies and market segments.
  • Listen to what people are saying on social media.
  • Define customer journeys.
  • Create hyper-targeted digital marketing campaigns.
  • Build communities and loyalty.
  • Run analytics to understand your data.
  • Deliver a unified customer experience across multiple platforms.

 

Digital technology will also help drive top-line growth by enabling you to:

Improve sales conversations
Make customised, real-time offers
Integrate customer purchase data to provide more personalised sales and service
Make communication more contextual and relevant

Digital technology will radically transform the way your business operates. You can automate tasks, empower your employees to work independently and integrate far more effectively with partners and suppliers. You’ll also benefit from:

  • Agile product development cycles.
  • Maximum economies of scale.
  • Modular manufacture to reduce wastage.
Happier, more productive employees

Digital technology enables people to work remotely, collaborate and share knowledge more easily and understand customers better.

Improved performance

Resulting from data-driven decision making, faster times to market and reduced drag caused by legacy systems.

Digitally modified businesses

These are businesses that have been ‘remastered’ with digital elements that improve areas such as customer experience and operational processes.

New Digital businesses

Where entire new, digital business models have been created, such as Uber, AirBnB and Facebook.

Globalised businesses

Businesses that have become global operations thanks to digital technology that enables services and knowledge to be cross-culturally shared.

Our digital transformation services

Digital programme delivery and turnaround

Organisations undertaking digital transformation must be ready to embrace new ways of working. We have extensive experience of establishing the necessary mechanisms for change within major transformation programmes. We will:

 

  1. Mobilise and deliver complex programmes by effectively managing cost and risk, and work collaboratively with project teams to ensure programme objectives are understood, accepted and delivered.
  2. Assure stakeholders that projects will be of the highest quality and delivered within cost and on time.
  3. Audit failing programmes and put together a plan and governance structure to turn them around.

Data strategy, operations and analytics

We help you navigate the ever-changing digital landscape, make sharper business decisions and maximise your ROI by offering:  

 

  1. Digital strategies and execution plans linked to business goals.
  2. An audit of your current capabilities (capability mapping) and their capacity to support a digital transformation.
  3. Technology/best practice recommendations.
  4. Organisational structure and behaviour analysis and recommendations, to ensure that the right people with the right skills and mindset are in place.
  5. Seamless integration of enterprise applications and data.

Digital strategy and architecture (including customer experience)

  1. Create strategies and implement technologies to collect, clean and store your structured and unstructured data.
  2. Get actionable insights by analysing data and gathering intelligence via our data science and machine learning models.
  3. Make better decisions based on the use of interactive visualisation to expose underlying data patterns and relationships.

Managed digital innovation/services

  1. Operate, manage, monitor and support applications and technologies.
  2. Assess and manage operational and service delivery risk.
  3. Processes (best practice), people and tools to manage all digital services.
  4. Project management and governance, ongoing improvement.

How we do it

Our rapid value method ensures that we maximise the return on your digital transformation investment and minimise risk. We do Proof of Value work to ensure that the solutions we propose will work for you. We create a roadmap toward implementation. Then we work quickly. 

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