IT Managed Services
Delivering high performance with controlled risks and costs
Engaging our managed services will allow your organisation to accelerate its technology and digital transformation improvements without having to worry about the increasing risk and senior management distraction typically associated with business improvement projects.
Key challenges for organisations embarking on business improvement projects:
- Distraction of senior team members typically associated with large project and risk values.
- Lack of in house tech resource to support larger projects.
- Cost of building and maintaining level of tech skills in house.
- Overall distraction to the organisation and lack of business velocity.
Key benefits from engaging with managed services:
- Access to a mature, experienced and skilled team, without the set-up costs.
- Increased business velocity.
- A dedicated account manager.
- Detailed performance reporting.
- Reduction in technology costs.
- Clear service level agreements (SLAs).
- Access to corporate and enterprise-level services and solutions.
- Senior project governance and best practice.
- Software development lifecycle (SDLC) based services.
Think of us as partners. Our managed services mean you’re free to embark on small, medium or large digital transformation projects, without having to worry about your own resource capacity.
You can engage us for business analysis, upgrades or migrations, or just for support and maintenance, and throughout the process; we will flag improvements that we consider will deliver value. Improvement tasks are pareto based so that areas with the highest value potential are targeted first.
We offer a range of flexible managed services to exactly meet your needs and ensure that you get the best performance for your investment and that your organisation, regardless of size or industry sector.
We offer a range of flexible managed services to meet your needs and ensure that you get the best performance for your investment in the timescales required.
Onepoint is leading IT managed services provider from UK.
Support for major improvement projects
Our managed services are intended as an alternative to the challenge of building and maintaining multi-skilled technology teams in house. We can analyse your specific improvement needs and provide you with separate specifications and costs. As a Onepoint managed services client, you will receive a reduction on our normal rates and costs as well as the obvious continuity benefit of the knowledge acquisition made and kept by our team that looks after your organisations need.
Examples of business improvements topics that could be included within a managed service are:
- Digital transformation projects.
- Solutions architecture.
- Enterprise architecture.
- Integration with CRM or other management systems.
- Design revamps, design projects and theme replacements.
- Upgrades (for example to responsive web design).
- Creation of a disaster recovery plan.
- Project planning.
- Project Scoping & Specification development.
Our service offer
|Data Management Solutions||Technology||Managed service offered||PoC service offered||Co-fund PoC service offered|
BI Solutions (Data Analytics and Visualisation)
Data Management and Integration
|Talend Data Integration||Yes||Yes||Yes|
|Talend Big Data Integration||Yes||Yes||Yes|
|Talend Master Data Management||Yes||Yes||Yes|
|Talend Application Integration||Yes||Yes||Yes|
|Talend Data Stewardship||Yes||Yes||Yes|
|Talend Data Quality||Yes||Yes||Yes|
|Elasticseach - Graph||Yes||Yes||Yes|
Cloud Architecture plateforms
Big Data Search & Indexing
|Lucene / Solr||Yes||Yes||Yes|
Business Process Management (BPM)
Big Data Management
|Hadoop Distributions - Cloudera||Yes||Yes||Yes|
|Hadoop Distributions - MapR||Yes||Yes||Yes|
|Hadoop Distributions - Hortonworks||Yes||Yes||Yes|
NoSQL/real time infrastructure
|Neo4j Graph Database||Yes||Yes||Yes|
Realtime Data Streaming
|Confluent / Kafka||Yes||Yes||Yes|
How It Works
We review your needs and complete a discovery process and create a benchmark against which we suggest a monthly service agreement that suits your requirements (this can be changed at any time).
You pay a monthly fee covering a minimum number of hours each month, which we will use to provide support, updates and ongoing improvements. We prefer a 12 months contract with a 3 month notice period in order to optimally assign and plan our technical resources.
We develop a detailed 3-month plan and 12-month outline plan for improvements. Then we submit weekly and monthly reports to stakeholders so that everyone is aware of what is planned, what has already been completed and the results that have been achieved. All plans take into account your organisational requirements, and we will advise you if at any time these change and we feel your monthly hours need to be reassessed. Where we see the resource demand growing beyond the agreed hours we suggest the revisions required to bring the process back on track.