Mindtouch - Success stories

Trusted by thousands of the world's most respected companies

MindTouch provides the industry's leading collaboration experience for customers all over the world and in a broad range of industries. Below, you can read some customer-supplied testimonials from a few of the world's most innovative organizations.

Autodesk

Objective

Driven by their customers varied usage and experience with their products, communities are the long tail of the Autodesk ecosystem, where the Internet combines the insights from many small groups into a major web presence. Autodesk embarked on an initiative to extend its conventional publishing practices, capture the insights from innovative users, incorporate video into online experiences, and produce compelling learning environments that drive future business. For that, they chose MindTouch.

Solution

Autodesk has added MindTouch to its content infrastructure to enhance content delivery and to support a continuous learning environment. This social web platform combines a wiki environment for web-based documentation with support for learning communities, social interactions, and content analytics. The wiki organizes content around the customer experience, and the ways in which practicing professionals typically look for answers to questions. For Autodesk customers, the social web takes over where conventional publishing leave off.

Outcome

• Launched wikihelp.autodesk.com
• Improved content delivery: Now, Autodesk can organize and deliver any type of content, including video segments, as part of an integrated and seamless experience.
• Improved content enrichment: Using metadata within this MindTouch-driven social web platform, Autodesk can now tailor content delivery around targeted business purposes.
• Exceptional experiences: Among the technical documentation team, content developers become content curators. In addition to describing the details of product features, they are also concerned about creating the compelling customer experiences, and maintaining them over time in light of what digitally savvy professionals do.

Mozilla

"The extensive API will let us pull in information from all over the project, making Mozilla Developer Center a much more valuable resource for web developers and Mozilla developers alike.
Mike Shaver, VP of Engineering
Mozilla

Objective

Seamlessly migrate one of the world's largest developer communities to a new platform that is scalable and more extensible.

Solution

Mozilla approached MindTouch when they realized their current wiki solution didn't meet the scalability and extensibility needs of their large and rapidly growing developer community. Consisting of nearly 100,000 editors collaborating in almost twenty languages across tens of thousands of pages of content, Mozilla worked with the MindTouch team to seamlessly transition and migrate their entire developer community to the MindTouch platform.

Outcome

Their MindTouch solution was migrated and deployed to production in weeks. Today the platform is used to build new community capabilities and the API is leveraged by Mozilla to maximize value from information scattered across many Mozilla properties, making the Mozilla Developer Center a much more valuable and engaging resource.

Real Success

Out of all the platforms Mozilla evaluated, MindTouch was the only platform that could be extended as a platform for web applications and deliver this level of power and sophistication to the Mozilla community.

Booz Allen Hamilton

Objective

To replace their current intranet provider with a robust, customizable, scalable solution. They needed to reduce their page load times as they were taking up to 5 minutes and also needed to migrate 100,000 pages. In addition, the new solution needed to integrate with SharePoint 2010 and offer a MS Word like interface for easy content creation, editing and projects to provide a seamless experience.

Solution

The MindTouch team worked directly with BAH Hello team to create a customized solution so they could have it "their way". BAH adopted a program methodology, worked under an agreed program budget, laid out responsibilities and setup formal workshops around MindTouch processes.

Outcome

All 23,000 employees migrated to MindTouch in June of 2010. People and projects are now linked contextually as 8 years worth of data was migrated to a MindTouch environment.

Real Success

MindTouch and Sharepoint are linked seamlessly without awareness from users. Page load times decreased by 500%.

The Washington Post

"This new phase in WhoRunsGov.com's growth invites the Washington community, and the public at-large, to share their knowledge of how Washington works. We've created an easy and dynamic way for them to do just that."
WhoRunsGov

Objective

Launch a consumer-facing community that engages consumers and thought leaders' political views without spending an exorbitant amount of time or money.

Solution

The Washington Post tasked MindTouch with launching a new kind of online resource and community site that would inform and engage users by providing a unique look at the world of Washington politics through its key players and personalities.

Outcome

In six weeks a new community was implemented and launched. Since inception, the site WhoRunsGov.com, has exceeded all expectations in traffic, community engagement and growth. The site features editable profiles of influential political officials who shape government policy, integrated blogging, and real-time information aggregated from external websites that is contextually relevant to the subject matter. Moreover, the property allows community contributions, which are moderated by site editors.

Real Success

From concept to launch, WhoRunsGov was up and running in six weeks. Traffic, community engagement and growth have met or exceeded client expectations.

RightScale

"MindTouch TCS gives us greater management of our knowledge base, allowing us to open a traditionally close-to-the-vest part of the business to outside partners.""
Dean Onishi, Communications Manager,
RightScale

Objective

Quickly provide a consumer-facing support portal for product documentation and knowledge management.

Solution

RightScale selected MindTouch to launch their collaborative network for self service-support and product documentation in mid-2009. RightScale needed a structured knowledge base to aggregate content that consisted of tutorials, videos, references, and frequently asked questions for their customers.

Outcome

RightScale took only one month to build a customized collaborative network using MindTouch. Innovations in the property included dynamically updated navigation tools that exposed potentially overlooked portions of documentation, collaborative editing, and rapid application. An advanced search interface was also added on to the MindTouch enterprise search engine that enabled custom queries based on tagging, page and file contents.

Real Success

The user experience of the site delivers an easy and fluid way for visitors to navigate and find desired information, contact support and refine searches. The RightScale Support Portal was launched in one month. Today, more than half of RightScale's new site visitors come in via their support documentation portal, driving new business opportunities for the company each and every day.