Travel and Leisure (MDM) Client Case Study
Our client is one of the leading tourism groups in the world with a turnover in excess of 20 billion euros and an operating profit in excess of 1 billion euros.
- Our client is in the midst of a major Customer Transformation and Experience programme. They are looking to transform how front end agents in call centre and holiday resorts interact with their customers. Key to this transformation is to have a reliable source of accurate and good quality customer data.that can be easily accessed and distributed.
- Transform the business to a customer centric organization as opposed to transaction centric.
- Improve the customer experience across multiple touch points.
- Improve the quality and accuracy of the customer data used by business functions and processes.